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DACE Ultima Troubleshooting

Solar gate doesn't work in the morning but works later in the day

Generally if your battery isn't working first thing in the morning but works later in the day when the sun is on your solar panel then you will most likely require a new battery

  • Try charging your battery
  • If your battery is 3 years or older replace it
  • If you have a multimeter, you can test the battery under load while trying to operate the gate - the battery should remain above 12volts while the motor is operating
  • Under load check your solar regulator battery lights to see if they are mostly solid. If they drop to one or it starts flickering then replace or charge your batteries depending on their age
I have an electric kit and it has stopped working

The Ultima RT and HT motors are a battery driven motor and requires the battery to operate even though it's an electric unit

  • Check your power point where the transformer is plugged in
  • Check your transformer with a multimeter at the control board and you should be getting between 15v - 19v AC
  • Check your fuse
  • Check battery voltage with a multimeter - battery should be over 12volts
  • If battery is reading over 12volts test the battery under load to see if the voltage holds
  • Try re tuning push button to the main control board incase it has lost it's memory
How do I check if my motor is working
Disengage the motor so the gate moves manually, then remove the motor cables (blue and black cable) from the main control board. Put the cables direct to the battery to test the motor.
My visitor push button has stopped working (remotes still work)

We have hard wired and wireless push buttons so we will try to cover both here

Hard Wired Button

  • Check for insect infestation in your push button housing
  • Check cabling by removing the cable from the push button and tapping them together - this should activate the gate. Re wire to the push button and see if it works.
  • Try contact spray or WD40 on the internal connectors and see if this helps
  • If the above help doesn't reslove the issue you will need a new push button.

Wireless Button

  • Check for insect infestation in your push button housing
  • Replace internal battery
  • Check wiring and connection from small internal pcb is good
  • Try re tuning the button to the motor incase it has lost it's memory
  • Please contact the office and speak with our technician if the above troubleshooting doesn't help
One of my remotes has stopped working
  • Try replacing the battery
  • If you replace the battery and it still doesn't work, try re tuning the remote to the device to see if the remote has dropped out
  • Try tuning in another button on the remote that is free
  • If the above solutions don't work you will need a new remote
My gate gets to the full open or closed position and doesn't turn off and keeps jumping on the motor gear
If this happens your racking will most likely need adjusting. If your racking doesn't have the 2-3mm gap required then it won't mesh correctly with the motor cog.
My gate keeps stopping in the same spot while trying to operate
If this happens your racking will most likely need adjusting. The racking has probably dropped onto the cog of the motor too much and doesn't have the required 2-3 gap needed.