Generally if your battery isn't working first thing in the morning but works later in the day when the sun is on your solar panel then you will most likely require new batteries
Try charging your batteries
If your batteries are 3 years or older replace them
If you have a multimeter, test the batteries under load while trying to operate the gate - each battery should remain above 12volts
Under load check your solar regulator battery lights to see if they are mostly solid. If they drop to one or it starts flickering then replace or charge your batteries depending on their age
You can take the thick white and yellow cable from the actuator arm and run them direct to the batteries. Placing them one way on the batteries will extended the arm and reversing the cables on the batteries will retract the arm.
We have hard wired and wireless push buttons so we will try to cover both here
Hard Wired Button
Check for insect infestation in your push button housing
Check cabling by removing the cable from the push button and tapping them together - this should activate the gate. Re wire to the push button and see if it works.
Try contact spray or WD40 on the internal connectors and see if this helps
If the above help doesn't reslove the issue you will need a new push button.
Wireless Button
Do you have insect infestation (past or present) in your push button housing? If yes, then you will require a new push button.
If you press the small green knob inside the push button, does the internal orange light show on the small remote board? If yes you can try re tuning your button to your device in case it has dropped out. If no, try pressing the small white button on the remote board, now does the orange light come on? if yes, try re wiring the internal PCB to the button incase it doesn't have a good connection. If no, try replacing the internal battery. If you replace the internal battery and still no orange light shows, you will need a new push button.
Your push button may be tuned to a separate receiver which you will need to check - if there is no separate receiver then your button will be tuned direct to the main control board of the motor.
If you have a separate receiver, do you have the KP receiver? see troubleshooting for this receiver below.
Troubleshooting the KP Receiver
Locate the KP receiver inside the main control box and check that there are not ants inside the receiver box
Easiest way to check if your KP receiver is working is by tuning in a spare button on your TMT remote - view our support page for help with tuning remote to KP Receiver
If you tune your remote and the receiver works, try tuning your push button back in, just in case it has dropped out - you'll find tuning instructions on our support page
If you tune your remote and the receiver still doesn't work, continue with the following troubleshooting
Check the KP receiver is getting power. Best way is with a multimeter and making sure you are getting correct voltage to the receiver which should be a little higher than 12volts DC
When you press the visitor button you should hear a click sound from the receiver saying it is receiving the signal
If the receiver has correct power you can test the NO and COM cables from the receiver by tapping them together which should activate the gate - if the gate activates then you cabling is good
Please contact the office and speak with our technician if the above troubleshooting doesn't help
Check brackets for movement as this will affect the
Place arm into manual mode and close the gate to see if the LED lights on the arm turns off
if lights don't go off you need to inspect secondary bracket for movement - if movement has occured you can pin the secondary bracket to the post bracket (see image)
