Many things come into play with remote distances. Such as, line of sight to the gate, motors behind colourbond fences, motors behind solid gates or behind brick piers, electric fences or dog fences running by the gate etc.

There is a purple antenna swinging loose from the control board. Make sure it hasn't been tucked away because that will shorten the distance.

If you do require the extra distance on your remotes you can look at adding the Long Range Receiver and tuning in a spare button on your remote.

Generally if your battery isn't working first thing in the morning but works later in the day when the sun is on your solar panel then you will most likely require a new battery

• Try charging your battery
• If your battery is 3 years or older replace it
• If you have a multimeter, you can test the battery under load while trying to operate the gate - the battery should remain above 12volts while the motor is operating
• Under load check your solar regulator battery lights to see if they are mostly solid. If they drop to one or it starts flickering then replace or charge your battery depending on its age

The Ultima RT and HT motors are a battery driven motor and requires the battery to operate even though it's an electric unit

• Check your power point where the transformer is plugged in
• Check your transformer with a multimeter at the control board and you should be getting between 15v - 19v AC
• Check your fuse
• Check battery voltage with a multimeter - battery should be over 12volts
• If battery is reading over 12volts test the battery under load to see if the voltage holds

We have hard wired and wireless push buttons so we will try to cover both here

Hard Wired Button

• Check for insect infestation in your push button housing
• Check cabling by removing the cable from the push button and tapping them together - this should activate the gate. Re wire to the push button and see if it works.
• Try contact spray or WD40 on the internal connectors and see if this helps
• If the above help doesn't reslove the issue you will need a new push button.

Wireless Button

• Check for insect infestation in your push button housing
• Replace internal battery
• Check wiring and connection from small internal pcb is good
• Try re tuning the button to the motor incase it has lost it's memory
• Please contact the office and speak with our technician if the above troubleshooting doesn't help

• Try replacing the battery
• If you replace the battery and it still doesn't work, try re tuning the remote to the device to see if the remote has dropped out
• Try tuning in another button on the remote that is free
• If the above solutions don't work you will need a new remote

If this happens your racking will most likely need adjusting. The racking has probably dropped onto the cog of the motor too much and doesn't have the required 2-3mm gap needed.

Make sure your gate track is kept clear of any debris

Generally if your battery isn't working first thing in the morning but works later in the day when the sun is on your solar panel then you will most likely require new batteries

• Try charging your batteries
• If your batteries are 3 years or older replace them
• If you have a multimeter, test the batteries under load while trying to operate the gate - each battery should remain above 12volts
• Under load check your solar regulator battery lights to see if they are mostly solid. If they drop to one or it starts flickering then replace or charge your batteries depending on their age

• Check your power point where the transformer is plugged in
• Check your transformer with a multimeter at the control board and you should be getting minimum 24volts AC
• Check your fuse
• If you have backup batteries you can try charging them with a battery charger to see if the unit runs on battery only

We have hard wired and wireless push buttons so we will try to cover both here

Hard Wired Button

• Check for insect infestation in your push button housing
• Check cabling by removing the cable from the push button and tapping them together - this should activate the gate. Re wire to the push button and see if it works.
• Try contact spray or WD40 on the internal connectors and see if this helps
• If the above help doesn't reslove the issue you will need a new push button.

Wireless Button

• Check for insect infestation in your push button housing
• Replace internal battery
• Check wiring and connection from small internal pcb is good
• Your push button will be tuned to a separate receiver which you will need to check
• Locate the KP receiver inside the main control box and check that there are not ants inside the receiver box
• Easiest way to check if your KP receiver is working is by tuning in a spare button on your TMT remote - view our support page for help with tuning remote to KP Receiver
• If you tune your remote and the receiver works, try tuning your push button back in, just in case it has dropped out - you'll find tuning instructions on our support page
• If you tune your remote and the receiver still doesn't work, continue with the following troubleshooting
• Check the KP receiver is getting power. Best way is with a multimeter and making sure you are getting correct voltage to the receiver which should be a little higher than 12volts DC
• When you press the visitor button you should hear a click sound from the receiver saying it is receiving the signal
• If the receiver has correct power you can test the NO and COM cables from the receiver by tapping them together which should activate the gate - if the gate activates then you cabling is good
• Please contact the office and speak with our technician if the above troubleshooting doesn't help

• Try replacing the battery
• If you replace the battery and it still doesn't work, try re tuning the remote to the device to see if the remote has dropped out
• If neither of the above solutions work you will need a new remote

• Check brackets for movement as this will affect the
• Place arm into manual mode and close the gate to see if the LED lights on the arm turns off
• if lights don't go off you need to inspect secondary bracket for movement - if movement has occured you can pin the secondary bracket to the post bracket (see image)