Written by Super User on 06 November 2024. Posted in Uncategorised.

4G GSM Update

Step 1. Enusre you App version is up to date. Once you know it's up to date click on your device in your home screen. You will see the image display below. Click on the Cog icon (top right corner) as shown in image.

Step 2. Click on 'Upgrading Firmware' as shown.

Step 3. There may be 2 updates to do. Click the update button.

Step 4. If there is a second update to do, click update.

Step 5. Your GSM will now be updated.
It is very IMPORTANT that you follow the instructions to power the unit down for 15 seconds and then power the unit up again. If using Telstra, Voda Phone or Optus SIM card your device is now ready for use. If using Aldi SIM card you will need to press the 'reset' button twice to set the device to Aldi.

Warranty Policy

Full Warranty Items

All products supplied carry a 12 month warranty
Batteries & Remotes 6 month limited warranty
TMT and DACE when purchased as a complete kit carry a 24 month warranty from date of purchase (motor, gear box and control board only)
TMT and DACE spare parts carry a 12 monthly warranty

Limited Warranty Items

Due to user misuse and handling a limited warranty is offered on all remote controls and batteries.

Non Warranty Items

Fuses, remote batteries, cable

Warranty Repairs

A warranty claim is only recognized if approved by our technician
Any products returned for warranty must be accompanied by their original purchase invoice
All warranty repairs are carried out by a professional technician from our Brisbane warehouse
The freight for returning the repaired item is paid by BMGi except in the case that the product is not found to be faulty, then the return freight must be paid by the customer

Out of Warranty Repairs

All warranty repairs are carried out by a professional technician from our Brisbane warehouse
Freight for sending the product to us and returning after repairs is paid by the customer
The repair charges will include labour cost, any replacement parts and freight

Phone Support

BMGi offers free telephone technical support Monday to Friday 9am to 3pm